Job Description :

•Consistently offer professional, friendly and engaging service.
• Lead and manage all aspects of the Front desk and ensure all service standards are followed.
•Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons.
•Handle guest concerns and react quickly, logging and notifying proper areas.
•Balance operational, administrative and Colleague needs.
•Assist guests regarding hotel facilities in an informative and helpful way.